Privacy Policy

Customer Service

Contents

Who We Are

Mëlëŋ de Akököl, headquartered at Herengracht 401, Amsterdam, is the data controller responsible for the personal data collected through this website. If you have any privacy-related questions, you can reach us at atelier@melengdeakokol.com.

What Information We Collect

We collect only the information necessary to provide our services, including your name, address and contact details, order history, and payment information (processed securely by our payment provider). If you choose to share them, we also collect your preferences and any correspondence with our atelier. In addition, we collect limited technical information about your visit to our website.

Why We Process Your Information

We use your personal information to process and deliver your orders, provide customer support, improve our collections and services, and, only with your consent, send you stories, updates, and previews from the House. We never process your data for purposes that are incompatible with these.

Legal Basis & Data Retention

We process your personal information on the basis of contract performance, your consent, legal obligations, or our legitimate interests. We retain your information only for as long as necessary to fulfill these purposes and to comply with applicable legal requirements.

We use essential cookies to ensure our website functions properly and, with your consent, analytical cookies to help us improve your experience. You can manage or update your cookie preferences at any time through the Cookie Settings available at the bottom of our website.

Sharing Your Information

We never sell your personal information. We share it only with trusted partners who are essential to providing our services, such as shipping carriers and payment providers. These partners are contractually bound to maintain confidentiality and protect your personal data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access. These measures include encrypted connections, secure infrastructure, and strict access controls.

Your Rights

You have the right to access, correct, delete, restrict, or transfer your personal information. You may also object to certain types of processing or withdraw your consent at any time where processing is based on consent. Requests can be submitted through our atelier, and we will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with the Dutch Data Protection Authority.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, together with the date of the latest revision.

Governing Law

This Privacy Policy and all related agreements are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the Amsterdam district, unless mandatory law requires otherwise.

Questions About Your Personal Information? Our atelier will be pleased to assist you through our contact page.