Terms & Conditions

Customer Service

Contents

Applicability

These Terms & Conditions apply to every offer made by Mëlëŋ de Akököl and to every distance contract concluded between Mëlëŋ de Akököl and the customer. Before an agreement is concluded, these Terms & Conditions will be made available to you electronically.

Formation of the Agreement

The agreement is concluded once you place an order and we confirm it by email. We reserve the right to refuse an order or impose additional conditions, for example if there is reasonable doubt regarding the accuracy of the information provided.

Pricing & Payment

All prices are stated in euros and include VAT where applicable. Payment can be made using the payment methods offered on our website. While Mëlëŋ de Akököl makes every effort to ensure that prices are displayed accurately, obvious errors or omissions are not binding.

Delivery & Shipping

Every order is carefully packaged and shipped free of charge within Europe, typically within two to four business days. Delivery times are estimates and may vary. The risk of loss or damage remains with Mëlëŋ de Akököl until your order has been successfully delivered.

Right of Withdrawal & Returns

You have the right to return your order within 30 days of delivery, without providing a reason. Items must be returned unworn, unwashed, and in their original condition. For hygiene reasons, opened underwear may not be eligible for return unless the item is defective. Returns within Europe are free of charge.

Warranty & Conformity

We are committed to delivering products that meet the agreement and your reasonable expectations. If an item is defective or does not conform to the agreement, please contact our Customer Service team. We will work with you to provide an appropriate solution in accordance with applicable consumer protection laws.

Intellectual Property

All trademarks, designs, text, and imagery displayed on this website are the property of Mëlëŋ de Akököl or its licensors. No part of this website may be reproduced, distributed, or published without our prior written permission.

Liability

Mëlëŋ de Akököl’s liability is limited to the provisions set out in these Terms & Conditions and, to the fullest extent permitted by law, to the invoice value of the relevant order. This limitation does not apply in cases of intentional misconduct or gross negligence on our part.

Privacy & Personal Data

We process your personal data solely for the purpose of fulfilling your order and improving our services, in accordance with our Privacy Policy and applicable data protection laws. We will never share your personal information with third parties for commercial purposes.

Governing Law

These Terms & Conditions and all agreements are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the Amsterdam district, unless mandatory law requires otherwise.

Questions About These Terms? Our atelier will be pleased to assist you through our contact page.